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Privacy Policy

Sativa Botanicals regards customer privacy as an important part of our relationship with our customers.  The following privacy policy applies to all Sativa Botanicals users and conforms to Internet privacy standards.


If you have questions or concerns regarding this statement, you should first contact our help team at


By accessing and using this site, you are expressly consenting to our use and disclosure of your personal information in the manner described in our privacy policy.  If for some reason you object to this use and any disclosure of your personal information, then please do not register with us.


Your privacy is important to us, and we know that you care about how information about your order is used and shared.  We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Customs authorities require the value of the gift item to be stated directly on the package.

Third Party websites linked to from the Planning Portal are not covered by our Privacy Policy.  We recommend you review the privacy policies of such websites before continuing to use these.


We may collect and process the following personal data:

  • Information provided while using the website and our services including your name, address and contact details.

  • Any information collected from you as part of our online registration process (such as your email address).

  • Details of transaction you carry out through our site and in the fulfillment of your orders.

  • If you contact us, we may keep a record of that correspondence.

We may from time to time ask you to complete surveys that we use for research purposes, although you do not have to respond to them.  We may keep the responses you submit to help us improve our services.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

If we wish to use your personal data for a new purpose, other than which it was originally supplied, we are required by law to ask you first.  We would usually do this via email or post but may use other means where appropriate to contact you.

You agree that when you send us or provide us with personal information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone, we will use the information you provide to respond to your requests.  You agree that we may forward your email or information to other companies and/or the employees of partner organisations, or contract personnel who are better able to answer your questions.

We may disclose or share information we have collected and processed with a third party if we are under a duty to do so or in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property, or safety of our business, our customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.  You agree that if we transfer ownership or management of this website to a third party we may also transfer your data to such third party, provided such third party observes this policy.

Collection of Information

To use the Sativa Botanicals website, we may require information from you to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email.

Any information gathered by Sativa Botanicals is collected via correspondence from you or your company.  This may be via the telephone, email, fax or directly through our website.

Use of Collection Information

All details collected from Sativa Botanical's customers are required, so we can provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us.  When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).  When Credit Card details are collected, we simply pass them on to be processed as required.  We never permanently store complete Credit Card details.

We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at:

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at:


If you purchase a product or service from us, we may request certain personal identifiable information from you.  You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.


Sativa Botanicals uses personal identifiable information for essential communications, such as emails, accounts information, and critical service details.  We may also use this information for other purposes, including some promotional emails.  If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at:

You will be notified when your personal information is collected by any third party that is not our agent/service provider so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Sativa Botanicals may at its discretion use other third parties to provide essential services on our site or for our business processes.We may share your details as necessary for the third party to provide that service.


These third parties are prohibited from using your personal identifiable information for any other purpose.


Sativa Botanicals does not share any information with third parties for any unknown or unrelated uses.



We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.



Links on the Sativa Botanicals site to external entities are not covered by this policy.  The terms and conditions set out in the privacy statement only cover the domain name of


Changes to Privacy Policy


If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or use a notice on our homepage.


Delivery Policy

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address).  We will normally confirm receipt of your order within a few minutes of ordering.  We will attempt to send your goods via NZ post within the selected delivery time.


If you wish to query delivery, please contact us at


Refund and Returns Policy

If for any reason you are not completely satisfied with your purchase, please email us at within 5 days of purchase.


This refund policy does not apply to goods which have been used or damaged after delivery, or, if any attempt has been made to alter the product or if they have been dropped or broken.  All the goods must be returned in their original condition.  All postage and insurance costs are to be paid by the buyer.  We recommend that you return the product via registered post.


You assume any risk of loss, theft, or damaged goods during transit, we therefore advise you to take out shipment registration of insurance with your postal carrier.  Sativa Botanicals will not be responsible for parcels lost or damaged in transit if you choose not to insure.


If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address those concerns.  If you have any further queries in relation to our Privacy Policy, or if you have a problem or complaint, please contact:

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